After finishing his college education at UC Davis as a Civil Engineer, Phong went directly to work for Accenture, formerly known as Andersen Consulting. While at Andersen Consulting, Phong worked on many ‘Customer Relationship Management’ projects, implementing best of breed software and business processes. Phong helped implement CRM software at 3 different company’s customer support centers. After 4.5 years at Accenture, Phong went to work with Gary Boomershine at a startup software company “CrossWorlds Software” where he was the director of Client Services and Partner Enablement.

In 2002, Phong started his real estate investment business by purchasing a handful of raw land no money down. After 5 months, Phong made more money in his real estate investment company than he made working in his executive level job, so he decided to invest in real estate full time. Phong spent 2 years investing in real estate full time and made a great living.

While investing in Real Estate, Phong saw an opportunity in Mortgage Lending. So in 2004, Phong decided to focus his efforts on building a mortgage lending business. He grew his mortgage team to 50 loan officers by the end of 2006. Unfortunately, given the market condition and the credit crisis, his mortgage lending company reduced back to a handful of loan originator. In 2007, Phong became a Real Estate Agent and started to help his clients with their home purchase and sales. With his extensive knowledge in the Short Sale arena, Phong was able to help many of his clients sell their homes short and at the same time, buy their homes from “Short Sale” listings.

Phong comes to Sales Team Live with a tremendous amount of knowledge from a creative real estate investor perspective, having lived that life for 2+ years himself. Phong also has a lot of experience in the customer support / customer service arena from his experiences at Accenture. Coupled with his ability to clearly listen to and identify a client’s problem and his ability to provide solutions for the client.